Refund policy

At sglanagroup.com, we are committed to providing high-quality products and excellent service. Please review our policy below regarding defective items, exchanges, and reporting deadlines.

1. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or wrong item, please notify our customer support team via WhatsApp within the following timeframes:

• Reported within 2 days of delivery: Free exchange (no additional charges).

• Reported between 3 to 7 days: Eligible for exchange, subject to a $15 – $20 delivery fee to cover round-trip shipping.

2. Final Deadline (After 7 Days)

• Over 7 days: Strictly no exchanges or refunds will be accepted for any reason once 7 days have passed from the delivery date.

3. How to Request an Exchange (WhatsApp Only)

To ensure the fastest resolution, all exchange inquiries are handled strictly via WhatsApp. We strongly discourage email inquiries as they may cause processing delays.

• Contact Channel: Please message the same WhatsApp representative who originally processed your order for immediate assistance.

• Direct Link: wa.link/mvapesg

• Required Proof: You must provide clear photo or video evidence showing the defect or error when contacting us.

4. Eligibility Criteria

To qualify for an exchange, your item must meet the following conditions:

• Unused and in the exact condition as received.

• Retained in its original packaging with all tags, parts, and accessories included.